Job Description

Join a team that powers some of the fastest-growing e-commerce sellers across 200+ channels.
Goflow | Ridgefield Park, NJ (HQ)
In-house preferred, hybrid/remote options available
About Goflow
Goflow is a cloud-based platform that helps e-commerce sellers scale across Amazon, Walmart, Shopify, eBay, and 200+ other channels. From one dashboard, sellers manage orders, shipping, inventory, listings, purchasing, and analytics — powering growth without the chaos.
Our headquarters is in Ridgefield Park, NJ, where we prefer in-house collaboration. Hybrid and remote arrangements are also available.
The Role
As an L1 Customer Support Agent, you’ll be the first point of contact for sellers who rely on Goflow every day. You’ll troubleshoot issues, guide customers through workflows, and make sure their operations run smoothly.
Key responsibilities:
Support customers with order, inventory, and shipping workflows
Troubleshoot syncing, stock, and fulfillment issues
Assist with carrier integrations (FedEx, UPS, USPS, DHL, 3PLs)
Provide product guidance and best practices
Log issues and escalate when needed
What We’re Looking For
2+ years in technical support, customer service, or e-commerce ops
Familiarity with OMS, IMS, and shipping workflows
Knowledge of marketplaces (Amazon, Walmart, Shopify, eBay)
Excellent written communication (chat/email support)
Strong troubleshooting and problem-solving skills
Coachable, curious, and eager to learn
Intercom experience (FinAI, automations) a plus
Why Join Us
Competitive salary + performance incentives
Benefits + 401(k) with company contributions
Additional perks and benefits
A culture built on learning, collaboration, and customer success
If this role excites you, we’d love to hear from you. Apply today.

Job Tags

Similar Jobs

Our National Conversation

Creative Political Writers Job at Our National Conversation

...drama, theater and debate major types. We want them to the the face of ONC and act out short videos and other content. We need creative writers to back them up by providing them with material, jokes, scripts. If you can handle both roles, all the better. This is...

Creative Cove Inc.

Copywriter Job at Creative Cove Inc.

Our well known retail client is looking for a Copywriter with 1+ years' experience for an immediate long term contract in their Memphis office; this role is onsite M-F 8AM-4:30PM and the client is looking for a portfolio with a range of work across print and digital. (...

TeamHealth

Emergency Medicine Assistant Medical Director Job at TeamHealth

...Associate Emergency Medicine Medical Director Shape the future of emergency medicine (EM) at Mission Hospital while living in the stunning Blue Ridge Mountains! TeamHealth is seeking an Associate Emergency Medicine Medical Director to join our leadership team at Mission...

Spectrum Recruiting Solutions

Machinist Job at Spectrum Recruiting Solutions

MACHINIST Location: West Valley City, UT Reports to: Shop Manager Compensation: $30 - $40/hr We are a thriving, growth-focused organization with a reputation for driving innovation in advanced technology sectors. Our newest division is dedicated to developing...

XpertDox

Director of Client Success - Healthcare RCM Job at XpertDox

...Location: On-site | Scottsdale, AZ Experience: Current RCM Manager ready to step into a Director role About XpertDox XpertDox is a fast-growing healthcare AI company revolutionizing how hospitals and clinics handle medical coding. Our flagship product, XpertCoding...

L1 Customer Support Agent Job at Goflow, North Bergen, NJ

RHdvdTRQQ1R0bjFCVWNHS2FPcGVxbWhrRFE9PQ==