IT Customer Service Analyst Job at Gardner Resources Consulting, LLC, Kingston, PA

RHcwcDVQbVN0WEJEVnNTTWJ1ZGNyMmhyRFE9PQ==
  • Gardner Resources Consulting, LLC
  • Kingston, PA

Job Description

Our client is looking for an on-site IT Analyst in Pennsylvania for the following schedule:

  • Wednesday - Thursday 3:00 PM ET- 1:30 AM ET.
  • Friday 2:00 PM ET – 12:30 AM ET.
  • Saturday 12:00 PM ET – 10:30 PM ET

Responsibilities:

  • Troubleshoot, diagnose, and resolve technical issues; escalate as needed.
  • Proactively monitor systems and perform preventative maintenance.
  • Document, resolve, and close service tickets within SLAs.
  • Support and maintain equipment on-site and remotely; move/install printers, monitors, and related devices.
  • Provide 24/7 on-call support as assigned.
  • Complete project and change control tasks independently.
  • Collaborate with team members to identify root causes and create procedures for prevention.

Required Qualifications:

  • 2+ years hands-on IT desktop support in a Windows environment.
  • 1+ year remote desktop support using tools like Splunk, SplashTop, GoToAssist, or RDP.
  • 1+ year printer support (Zebra, Ricoh, HP, Canon, Lexmark).
  • Ability to lift/move up to 50 lbs. and work overhead as needed.
  • Strong troubleshooting/problem-solving with OS, hardware, and software.
  • Flexible for varied training schedule (first 4 weeks).
  • 100% on-site; ~25% travel; reliable transportation.

Preferred:

  • 2+ years desktop support in a production environment.
  • Strong communication and customer service focus.
  • Bachelor’s degree + 3+ years hands-on support.
  • Certifications: MCSE, MCP, A+, Sec+, Network+.

Job Tags

Flexible hours, Saturday,

Similar Jobs

Akkodis

Aircraft Technician Job at Akkodis

 ...Hi, Akkodis is seeking an Aircraft Integration Technician for an Aviation/Aerospace company located in Mojave, CA. As an Aircraft...  ...job responsibilities include: Build and integrate complex mechanical and hydro-mechanical systems, including: Fuel Systems, Landing... 

CBRE Global Workplace Solutions (GWS)

Area General Manager Job at CBRE Global Workplace Solutions (GWS)

 ...Solutions (GWS) Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with...  ...Workplace Experience. About the Role: As a CBRE Area General Manager, you will oversee a small to medium-sized team responsible... 

Home Alliance

Appliance Repair Technician - Island of Hawai‘i Job at Home Alliance

 ...We are a rapidly expanding Appliance Repair company looking to add new members to our team! This is an independent/sub-contractor job...  ...requires you to sell your jobs (we do not give pricing over the phone to our customers)! Please do not apply if you are looking for an... 

Rent Solutions

Full Stack Engineer — AI & LLM Systems Job at Rent Solutions

 ...answering: Your name + where you're located Your AI experience in one sentence One AI system you built that you're proud of Clear audio is enough no heavy editing required. (If this keyword is not at the top, the application will not be reviewed.)... 

Ameraflex Sealing Products

Warehouse Delivery Driver Job at Ameraflex Sealing Products

Ameraflex is a 59-year-old company located in Deer Park, TX. We are proud of our longstanding ties to various industries including Oil & Gas, Marine, and Refining. We focus on providing top-tier customer service and adding value to relationships with our customers but ...