Job Description

This is a customer service position that provides business operations support to business leaders across the US. This position is the main point of contact for customer support and service adjustments made in a proprietary business operations system. In addition, this position supports day-to-day operations of partner businesses within their assigned region.

NetFabric is a rapidly growing enterprise Managed Services Provider based in the Oklahoma City area. We are seeking highly skilled and motivated team members to join our team. This is an entry-level position with an opportunity to learn hands-on working alongside seasoned IT veterans and acquire valuable skills and experience.

Duties and Responsibilities

• Deliver exceptional customer service.

• Resolve operational problems within the defined areas.

• Will work in and aid specifically in proprietary business operations system.

• Analyze root causes of operational malfunctions and provide resolutions.

• Recommend process improvements to improve operational efficiency.

• Address customer issues promptly and accurately.

• Provide excellent customer service to all field businesses.

Qualifications and Education Requirements

• Light technical proficiency must be able to use computers and generate reports.
• Ability to analyze data and create and review processes.
• Excellent communication skills, particularly in customer service.

Preferred Skills

• Commitment to Integrity and Professionalism
• Intelligent, Capable, and Creative
• Thirst for Knowledge and Continual Improvement

NetFabric is an Equal Opportunity Employer.

This is a full-time, on-site position at our OKC offices.

Local candidates preferred, as company is not planning to compensate for relocation.

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