RHEL8 OS and WebSphere 9.x, WebLogic 12c, Tomcat 10, Apache 2.4.57
Job Overview:
The Middleware Hosting L3 Support Analyst is a high level role responsible for assisting with Middleware Hosting support, including the following
Middleware Products: WebSphere ND, IBM Liberty, Oracle WebLogic, Tomcat, Apache, IBM Server, Oracle Server, NGNIX, and Nodejs.
The overall objective of the Middleware Web/App Engineer for Build/Integration is to build these applications in compliance to our Engineering
standards and support the Middleware Infrastructure for these applications as a Subject Matter Expert, including troubleshooting issues,
maintaining current patch levels, setting up and maintaining connectivity between application servers and web servers, understanding protocols and
ciphers, and communicating and working well with developers and products support application teams. This role requires someone who can works
independently but can also be a team player.
Responsibilities:
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup,
its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment
regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
Acts as SME to senior stakeholders and /or other team members
Build Middleware infrastructure using Citi's Automation tools
Keep projects up to date with current patching
Major Incident Resolution
Assist in Load Balancing and Firewall setups
Create complex project plans, perform impact analyses solve/work high impact problems/projects, and provide resolutions to restore services
Drive Root Cause Analysis (RCA) post restoration of service
Design testing approaches, complex processes, reporting streams, and create automation of repetitive tasks
Review requirement documents, define hardware requirements and examine and update processes and procedures as necessary
Provide technical/strategic direction and documentation to lower level analysts
Develop projects required for design of metrics, analytical tools, benchmarking activities and best practices.
Contribute to technical direction and strategic decisions.
Exercise independence of judgement and autonomy
Adhere to Citi's policies and procedures
Work on rotating 24/7 on-call support
Qualifications:
6+ years of experience in Infrastructure Technologies delivery with a proven track record of operational process change and improvement
Experience with at least 2 of following Application Server: IBM WebSphere ND, IBM Liberty, Oracle WebLogic, Tomcat
Experience with at least 2 of following Web Server: IBM Oracle NGNIX, Apache
Good knowledge of Linux/Unix
Basic Database and SQL knowledge is an advantage
Strong Troubleshooting knowledge.
Ability to communicate technical concepts to non-technical audience
Ability to work with virtual and in-person teams, and work under pressure or to a deadline
Effective written and verbal communication skills
Effective analytic/diagnostic skills
Experience in a Financial Services or large complex and/or global environment preferred, not required
Ability to operate with a limited level of direct supervision.
Education:
Bachelor’s/University degree or equivalent work experience.
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