Job Description

Location: Irvine, CA

Employment Type: Fulltime

Pay Rate: $22-25/hour

Hours: 5:30am-3pm or 4pm-12:30am PST (might need to work overtime or during the weekends)

***Business-level proficiency in Mandarin is required for this role due to the nature of the position, which involves frequent direct communication with Mandarin-speaking customers/clients. This language skill is essential to effectively understand their needs, address inquiries, and provide support. ***

Key Responsibilities:

• Assistant supervisors with operations of DSPs, ensuring compliance with company standards.
• Develop and enforce quality assurance protocols.
• Monitor performance and drive continuous improvement.
• Oversee warehouse activities for consistency and reliability.
• Conduct daily control meetings and performance reviews.
• Recruit qualified DSPs and provide onboarding.
• Design training to improve service quality.
• Oversee regional fleet operations, task distribution, and cost control.
• Continuously optimize collection models and processes.
• Coordinate with internal teams and external partners.
• Handle daily operations and emergency responses.

Requirements:

• Bachelor’s degree or equivalent
• Strong leadership, analytical, and decision-making skills.
• Able to perform under pressure in fast-paced environments

Benefits:

• 7 PTO days
• 5 Paid Sick Leave Days
• 6 Paid Holidays
• 401K 100% Matching up to 2%
• 50% Medical insurance, 100% Dental and Vision Insurance

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