Job Description
Description
- 2025 - Top Home Care Agency, CommunityVotes Santa Rosa
- 2025 & 2024 - Best of the East Bay - Best Home Health Services, Diablo Magazine
- 2025 - Best of Oakland - Best Home Care Services for Seniors, Oakland Magazine
- 2025 - Best of the Bay Area - Best Senior Living Provider, SFGATE
- 2023 Inc. Magazine - Listed as one of the 5000 Fastest-Growing Private Companies
- 2020 Certified “Great Place to Work”, 2020 Employer of Choice recipient
Come join the Hillendale Home Care team! We are a home care agency working with senior care clients and caregivers in Santa Rosa and Sonoma county and we’re looking for a Staffing Manager to join the team. Our Staffing Management Team is the front-line staffing contact and primary point of contact for our Home Care Aides (Caregivers). This position is onsite Monday-Friday in our Santa Rosa office.
The Staffing Manager will schedule, coordinate, and maintain the continuity of care for a specific group of clients by scheduling our Home Care Aides (Caregivers) and ensuring they have the applicable skills, experience, and training to work with assigned Clients.
What You’ll Be Doing:
- Manage Caregiver schedules by making daily adjustments in response to changes in client care needs and employee availability.
- Ensure caregivers possess the necessary training and skills as specified in the care plan and have received approval from the appropriate payer source(s).
- Record and report client case information, including scheduling and staffing modifications, cancellations, call-outs, hourly rate variations, overtime and/or mileage, as well as any client complaints or concerns
- Partner with the Client Care Management team to ensure constant and up-to-date communication when caregiving scheduling and services change
- Track client hours of service usage in the CRM system and monitor and communicate any instances of over-usage.
- Verify all client authorizations for services are up to date and that the type of services provided align with the requirements of the payer.
- Proactively send informational correspondence to caregivers as needed.
- Participate in a rotational on-call schedule to support our on-call vendor to help resolve escalated staffing issues during non-business hours.
- Work cross-departmentally
- Local travel up to 25% of the work week for field visits and community events
What Hillendale Provides:
- Highly competitive salary with incentive comp
- Full-time opportunity with a growing company and innovative team
- Healthcare benefits
- 401(k) plan
- Paid time off
- Company holidays
- Fun, collaborative work environment
Requirements:
Experience, Skills, and Education:
- Associates Degree in general business or related field; Bachelor's Degree a plus
- 2+ years of experience working in the home care, health care, or staffing industry; or similar scheduling role
- Minimum of 1 year experience scheduling customer's services
- Excellent communication skills and ability to engage with our caregivers and clients
- Strong attention to detail and excellent time management skills
- Strong proficiency with Google Workspace apps (Google Docs, Sheets, Slides, Gmail)
- Experience working in WellSky or other shift scheduling systems, and Mac iOS is a plus
Job Tags
Hourly pay, Full time, Work at office, Local area, Shift work, Monday to Friday,