Job Description

Title: Senior Manager, Endpoint Services – (Subcontract at an NRI)

Through NRI Resource Management Services (RMS), we offer custom talent solutions to help our clients meet their evolving technology and business needs. We help effectively match the right technology professional to their organization, recruiting for contract, contract-to-hire, and direct roles. Our client in (area/region) has an immediate need for a (job title). Please note that this is a (contract/contract to hire/direct hire) opportunity with our client and NOT with NRI.

Position Overview:

The Senior Manager, Endpoint Services is responsible for the strategic leadership and operational management of all endpoint technologies across the enterprise. This includes Windows and Mac workstations, tablets, mobile devices, and point-of-sale systems. The role ensures seamless device lifecycle management, user experience optimization, and alignment with organizational goals.

Key Responsibilities:

Endpoint Lifecycle Management:

• Own and manage the full lifecycle of endpoint devices, including:
• Company-provided cell phones
• Windows laptops and workstations
• Mac laptops and iPads
• Android tablets and peripherals for store POS systems
• Lead the migration from Windows 10 to Windows 11 across the enterprise.
• Oversee the deployment, configuration, and support of Shopify POS systems on Android tablets.
• Administer and optimize Microsoft Intune for Mobile Device Management (MDM), including device enrollment, compliance, and application deployment.

Service Provider Management :

• Manage a third-party remote hardware depot responsible for maintaining inventory and drop-ship services for laptops, POS, and workstation hardware.
• Oversee a team of end-user compute support staff provided by a large managed services provider.
• Maintain and grow relationships with Value-Added Resellers (VARs) for hardware procurement and support.

Operational Excellence:

• Develop and enforce endpoint standards, images, and automation scripts to streamline deployment and reduce manual effort.
• Monitor performance and usage metrics to proactively identify and resolve issues.
• Collaborate with security, infrastructure, and service desk teams to ensure endpoint compliance and security.
• Lead vendor relationships and manage contracts related to endpoint hardware and software.

Required Qualifications:

• 7+ years of experience in IT endpoint management, with at least 3 years in a leadership role.
• Proven experience managing Windows 10/11, MacOS, Android tablets, and mobile devices.
• Expertise in Microsoft Intune and MDM solutions.
• Experience with Shopify POS or similar retail systems.
• Strong understanding of endpoint security, compliance, and patch management.
• Excellent communication, leadership, and stakeholder management skills.

Preferred Qualifications:

• Experience with scripting (PowerShell, Bash) and automation tools.
• Familiarity with identity and access management (Azure AD, Conditional Access).
• ITIL or similar service management certification.

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