Job Description

Information Technology Analyst (MD-Staff)

Shift : Monday- Friday Full-time 8:00am-5:00pm and on-call support

Job Location : Remote

The role you will contribute:

Responsible for activities that cover analysis, design, configuration, testing, and implementation as well as application support, performing troubleshooting, and issue resolution. Serves as a primary mentor and utilizes expertise in application logic, providing technical guidance and oversight, and technical expertise. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

The value you will bring to the team:

• Analyze operational requirements and system capabilities to propose effective solutions. Develops system design, including functional specifications, and implements strategies based upon the analysis of specific operational needs. Analyzes business and user needs and documents business requirements, defines benefits and estimates cost at an advanced level.
• The Revenue Cycle Analyst works independently and successfully engages simultaneously in multiple initiatives of moderate to high complexity across the organization.
• Complete application configuration changes. Obtain change control sign off. Configures application changes according to standards. Document application changes, testing plans, testing results and project requirements in the AIT Revenue and Administrative Systems approved tool for Knowledge Management.
• Test configuration and workflow changes. Develop test scripts. Performs unit, system, and integration testing per standards and documents outcome.
• Optimizes, maintains and supports application/system as required. Provides on-call support, Troubleshoot and resolves complex production support issues. Leads escalation procedures.
• Communicates application issues with vendor per vendor's reporting process. Ability to use own cell phone for texting and phone call communication. Able to respond to issues while on call within 30 minutes of being contacted.
• Leads collaboration and communications with internal and external stakeholders within multiple venues.
• Identifies data integrity issues and analyzes data and process flows for process improvement opportunities. Performs data analysis to include the use of CCL or other technical tools in order to extract requirements, identify data inaccuracies, and ensure accurate processing and reporting with minimal to no supervision.
• Creates and provides department and/or customer documentation as it relates to AIT Revenue and Administrative Systems solutions. Trains the customer on how to use revenue cycle applications with advanced expertise. Provides Go- Live Support to include necessary travel to AHS facilities within Florida and out of state.
• Performs other duties as assigned.
• Works closely with Team Lead or Manager when researching, planning, building, and implementing approved projects. Partners with Team Lead or Manager to oversee the delivery of solutions and appropriately manages and escalates risks and issues.
• Oversees projects with minimal to no supervision to include the planning, design, execution and on-going monitoring of activities to ensure successful completion and meeting of deadlines.
• Acts as super user to application, trains and mentors new employees with no help.
• Use CCL, Scripting and a database knowledge to research and problem solve technical issues at an advanced level.
• Serves as a primary mentor and utilizes expertise in application logic, providing technical guidance and oversight, and acting as a point of escalation and technical expert with advanced level.

Qualifications

The expertise and experiences you'll need to succeed:

• Bachelor's Required
• 3 Work Experience Required
• Knowledge of software development, revenue cycle systems implementation and systems development lifecycle.
• Displays strong customer service skills.
• Strong interpersonal and teamwork skills.
• Conceptual and practical understanding of various training techniques for users with various learning styles.
• Need Credentialing Software experience (Morrissey, Cactus, Symplr, etc.)
• API Integration experience (Vine, 3m, etc.)
• Advanced ability to manage multiple tasks within deadline constraints.
• Epic experience is a plus
• Ability to work with no supervision while supervising people and projects.
• Working knowledge of ITIL principles.
• Strong MD-Staff knowledge and experience.

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