Job Description

Job Title: IT Manager

Location : Ofallon, MO

Start Date : Immediate

About Gateway:

Gateway Fiber is seeking an outstanding individual to fill the role of IT Manager. Gateway Fiber is a locally owned and operated internet service provider on a mission to positively impact communities through better internet. Gateway is creating a leading, national fiber-to-the-home platform. With the support of its financial sponsor CBRE Investment Management, Gateway plans to reach 500,000 homes and businesses with its service over the next several years. Gateway provides faster, more reliable internet with a simple pricing model and industry-leading customer service.

Job Summary:

At Gateway Fiber, we connect people to Internet and Phone services in-town and in rural communities with fiber optic and fixed wireless technologies. As the IT Manager, you will play a vital role in the continued stability and growth of our organization through both engaging with our distributed SME Teams, DevOps Team, and GIS Team; and managing our IT Team with Desktop, Microsoft 365, Desktop/Laptop hardware support, and Enterprise Systems. In addition, the IT Manager will serve as second-in-command to the Director of Information Technology, providing operational leadership, strategic support, and departmental oversight as needed.

Key Responsibilities:

• Manage distributed IT team based in multiple states responsible for desktop support, staff onboarding/offboarding, systems monitoring, alarming response & resolution, trending, capacity planning, systems deployment, software deployment, etc.
• Contribute to policies and planning such as disaster recovery planning, OPSEC policies, etc
• Implementation of security tools, policies, and procedures.
• Identify and manage ongoing IT Team training programs for internal team skill advancements.
• Routine IT equipment ordering such as laptops, etc
• Provisioning, configuration, and Management of Microsoft 365, Entra, Azure, Intune, etc in support of IT initiatives within the Enterprise across multiple Microsoft 365 tenants.
• IT Team Ticketing SLA
• Handle escalated tickets
• Monitor system performance, resource utilization, and trending to inform capacity planning.
• Manage Enterprise Firewalls utilizing Meraki and FortiGate solutions
• Manage Enterprise Systems Application provisioning and assignment.
• Assist with Enterprise Systems Application planning and deployment.
• Coordinate with DevOps and platform SME teams as needed
• Manage multiple Azure, Hyper-V and VMWare clusters
• Configuration and verification of systems backup and recovery
• Other Enterprise IT Duties as assigned by supervisor

Job Qualifications:

• Active Directory
• Microsoft Entra, Microsoft 365, Microsoft Azure, Microsoft Hyper-V
• Linux System Administration
• Broadcom VMWare
• LAN Networking
• VPN Networking
• Desktop and Laptop Hardware Maintenance
• Ability to lift, move, and connect cabling for laptop, desktop, and server systems
• Relevant certifications are a plus
• Ability to occasionally travel to remote office locations, including overnights.
• Ability to respond to emergencies 24/7/365 except when on designated PTO.
• Ability to strongly communicate and work with all levels of the organization

Required Experience

• 3+ Years Team Management
• 7+ Year Microsoft 365 Administration
• 7+ Years Linux Administration
• 7+ Year Desktop Support

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