Job Description

Customer Service Specialist - Medical Device (Life-Saving Products)

Ready to make every customer interaction count in life-saving medical technology? Join a pioneering regenerative medicine company where your attention to detail directly impacts patient outcomes. This isn't just order processing – it's ensuring heart patients receive the protective devices they need, when they need them.

About Our Client Pave Talent is hiring on behalf of our client, an established mid-size medical device manufacturer in North Atlanta with FDA-registered facilities and a collaborative, mission-driven, patient-first culture. This 50+ person organization recently launched the world's first FDA-cleared drug-eluting bioenvelope and is experiencing 84% sequential sales growth. With strong financial backing and strategic partnerships with industry leaders, they offer the stability of an established company with the growth trajectory of a startup.

Your Impact As Customer Service Specialist, you'll be the vital link between cutting-edge medical technology and the healthcare providers who need it. You'll manage the entire order lifecycle for products that protect cardiac implants from infection – literally helping heart patients live longer, healthier lives. Your accuracy in order processing and complaint handling ensures that life-saving products reach operating rooms on time, every time.

Key Responsibilities

• Process and verify domestic customer orders through dual ERP systems, ensuring 100% accuracy for critical medical device shipments
• Monitor orders from receipt through delivery, proactively addressing any issues that could delay patient care
• Document and investigate customer complaints with FDA-compliant precision, turning feedback into quality improvements
• Manage return authorizations and reconcile consignment inventories for high-value medical products
• Build strong relationships with healthcare providers, serving as their trusted resource for product information
• Collaborate with Sales, Quality, and Regulatory teams to ensure seamless customer experiences
• Maintain compliant documentation meeting FDA QSR requirements and ISO 13485 standards

Required Qualifications

• 3-5 years customer service experience (medical device/healthcare industry strongly preferred)
• ERP system proficiency with order processing and inventory management
• Exceptional attention to detail – errors aren't just numbers, they affect patient care
• Strong written and verbal communication skills for professional healthcare interactions
• High school diploma required; Associates or Bachelor's degree preferred

Preferred Qualifications

• Experience with FDA-regulated products or pharmaceutical customer service
• Account management experience in B2B healthcare settings
• Knowledge of medical device distribution and logistics
• Experience with consignment inventory reconciliation

What Sets This Opportunity Apart

• Competitive base salary of $50,000-60,000 plus comprehensive benefits
• Mission that matters : Your daily work directly supports products that save lives
• CRU culture : Join a team that's Contagiously Confident, Ridiculously Relentless, and Unanimously United
• Growth opportunity : Small company exposure to multiple departments and advancement paths
• Stability meets innovation : Established company with explosive growth in cutting-edge technology
• Work-life balance : Day shift schedule (7:30am-4:00pm) with no weekends or on-call requirements

The Team Culture You'll join a close-knit team that celebrates wins together and truly cares about each member's success. The leadership team is actively involved and accessible – this isn't a corporate maze where you're just a number. Recent team members describe it as "refreshing" and "night and day different" from typical corporate environments.

Ready to humanize medicine? Apply now through LinkedIn and Pave Talent will contact qualified candidates within 48 hours. This is a confidential search – your application remains completely private.

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