Are you a strategic IT leader who thrives in complex, international environments? Do you excel at building high-performing teams, optimizing mission-critical systems, and ensuring enterprise-wide resilience? This role offers the opportunity to oversee and elevate a global infrastructure landscape spanning multiple continents.
We’re seeking a Global IT Infrastructure Manager to spearhead worldwide infrastructure operations—ensuring availability, performance, security, and scalability across a diverse technical ecosystem. This leader will partner closely with cross-functional stakeholders, guide a distributed technical team, and drive forward the organization’s infrastructure vision.
Team Leadership & Development
• Guide, mentor, and develop an infrastructure operations team that supports a global network of business units.
• Delegate workloads with clarity and fairness, balancing urgency with team capabilities.
• Promote collaboration, communication, and a culture of continuous improvement.
Strategic Planning & Resource Management
• Build operational and project plans that anticipate needs and support long-term growth.
• Secure and manage OPEX and CAPEX budgets while following internal financial processes.
• Ensure alignment between infrastructure initiatives and overall technology strategy.
• Define and track KPIs and operational dashboards to evaluate performance.
• Identify opportunities to enhance productivity, efficiency, and automation.
Infrastructure Operations & Optimization
• Oversee systems administration, network operations, and core infrastructure services.
• Maintain optimal performance across hardware, operating systems, storage, and virtualization platforms.
• Lead efforts to modernize, standardize, and scale infrastructure across global environments.
Security, Compliance & Continuity
• Ensure infrastructure meets security, reliability, and compliance expectations.
• Maintain and improve business continuity and disaster recovery plans.
• Evaluate risks proactively and champion secure-by-design practices across teams.
Incident Response & Communication
• Coordinate clear, timely communication during incidents and infrastructure events.
• Build processes that strengthen operational readiness and response effectiveness.
What You Bring
• Expertise across cloud platforms (AWS, Azure), networking, wireless technologies, telephony, virtualization, physical infrastructure, and storage/backup systems.
• Strong understanding of cybersecurity principles and compliance frameworks.
• Exceptional communication skills and the ability to operate calmly under pressure.
• Demonstrated experience solving complex technical challenges in global environments.
• Relevant professional certifications are a strong plus.
• Ability to travel internationally—approximately 20% of the time.
Education & Experience
• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• At least 7 years in IT infrastructure and operations management.
• Minimum 3 years leading and motivating high-performing technical teams.
• Familiarity with:
– Network technologies: LAN, WAN, SD-WAN, WiFi, routing
– Data centers, server rooms, and hybrid environments
– Windows, Linux, VM platforms such as VMware or Hyper-V
– SAN/NAS, cloud backup solutions, and DR planning
– Firewalls, proxies, endpoint protection
– Active Directory, IAM, SSO, MFA, SCIM
– Microsoft 365, Teams, SharePoint
– Monitoring, CMDB, and ITSM platforms (e.g., Freshservice)
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