Job Description

Company Background:

Longfellow Real Estate Partners is a vertically integrated real estate company dedicated to investing in the rapidly growing and highly specialized life sciences sector. Our institutional capabilities and market expertise enable us to deliver superior risk-adjusted returns for our investors while building collaborative, long-term partnerships with our tenants. Longfellow is a highly entrepreneurial organization where we pride ourselves on a shared work ethic and a focus on accomplishing collective objectives. Longfellow strives to develop deep and lasting relationships internally within our team and externally with our investors, clients, vendors, and community through a shared vision and our core values: ethical, respectful, passionate and genuine.

Since its start as a small company in 2009, Longfellow has grown into a 140+ person organization and is now one of the largest privately owned operators and developers in life science and innovation. The firm has a ~12M square foot global portfolio and development pipeline across several major life science markets in the US and UK (North Carolina; Maryland-Washington D.C.; New York City; San Diego; San Francisco Bay Area; and Cambridge, UK), with additional offices in Chicago, Boston and London.

Elevate:

Elevate is Longfellow’s proprietary tenant experience and hospitality platform. As a key differentiator in the company’s business plan, Elevate is based on seven pillars designed to deliver a work environment that reaches far beyond the status quo. Elevate’s pillars are: Play, Generosity, Balance, Taste, Brain Power, Access and Connections . We strive to cultivate greatness by delivering modern collaborative workspace, enriching experiences, and convenient lifestyle amenities designed to impact our customers’ daily journey.

Our dedicated Elevate team is committed to fostering relationships with and among our tenant customers, partners, and the communities we live and work in.

Position Background:

We are seeking to hire a motivated team member with concierge or customer service experience in the hospitality industry to function as an Elevate Ambassador officing in Redwood City. This position will report directly to the Elevate Manager located in our Boston, MA office. The ideal candidate is passionate about building meaningful and genuine relationships, while keeping a polished and professional mindset at all times. This role requires a self-motivated individual who is an outstanding communicator; is detail oriented that can work effectively and independently, while also understanding what it takes to be a true team player.

This dynamic role will work closely daily with the firm’s Bay Area property management team. The position provides exposure to a full spectrum of duties within a fast-growing real estate investment, development and management firm. As such, the position demands a dedicated individual with excellent interpersonal and customer service skills, will act as the ‘face’ of Longfellow and Elevate, and has the ability to prioritize, multi-task, anticipate client needs, and solve problems.

Specific Responsibilities:

• Be the ‘face’ of Elevate & Longfellow.
• Executes and hosts curated events per the ‘Event Roadmap’ provided by the Elevate Event Planner. Events are designed to represent our core pillars and values, foster an environment focused on community and connection, promote well-being, and drive the success of value-add conveniences.
• Serves as the point of contact for all clients and visitors to the campus, assisting with property inquiries and communicating issues to appropriate team members as needed.
• Fosters relationships by cultivating positive connections with clients, vendors, VIPs, and partners.
• Drives between Bay Area properties in Redwood City, Palo Alto, and San Mateo for events and meetings as needed.
• Develops and maintains strong relationship with hospitality vendors.
• Sends recognition / appreciation gifts to customers as appropriate.
• Provides content to our Social Media associate.
• Creates and distributes the monthly Elevate newsletter, flyers, and event collateral to customer base.
• Manage Elevate’s custom App content including event information, amenity space offering details, assisting customers with App questions and/or technical issues, and analytics reporting.
• Capture event and programming data to demonstrate tenant engagement quantified impact.
• Manages and ensures Elevate space is fully operational, inviting, and maintains brand standards at all times.
• Collaborate and communicate across verticals on various projects, submit work orders for facilities and cleaning requests, place various orders to maintain stock and supplies.
• Assists on various ad hoc projects that arise.

We are looking for a passionate team player with grit, high integrity and a honed attention to detail. In addition, we expect that your life outside of work is as important as your career and that you are driven to succeed in both.

Qualifications:

• Bachelor’s Degree preferred;
• Customer service experience (within the hospitality industry is a plus);
• Highly personable with a desire to serve people well;
• Excellent oral and written communication skills;
• Must be highly proficient in Microsoft Office;
• Ability to handle multiple tasks with strong organizational skills;
• Detail oriented with independent work ethic;
• Ability to grasp new concepts quickly;

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