Job Description

Full-Time Director of Inventory and Service – Eiseman Jewels

Job Title:

Schedule: Full-Time 5 days a week with alternating Saturday's

Salary: Competitive, commensurate with experience

Reports To: President & CEO

Location: In-store

Employment Type: Full-Time

Position Overview

The Director of Inventory and Service is a key full-time leadership role responsible for overseeing and optimizing all back-of-house operations, including Inventory Management, Jewelry and Timepiece Repair, and Shipping & Receiving. This position ensures operational efficiency, accuracy, and compliance while collaborating closely with executive leadership and cross-functional teams. The Director of Inventory and Service will also actively contribute to daily inventory operations and lead biannual inventory audits.

Key Responsibilities:

Leadership & Oversight

• Direct and manage the Inventory Management, Repair, and Shipping & Receiving departments.
• Establish and enforce operational policies, procedures, and best practices to ensure accuracy and efficiency.
• Provide leadership, training, and development for back-of-house staff.

Inventory Management

• Oversee all inventory processes, including receiving, storage, and reconciliation.
• Actively participate in daily inventory tasks alongside the Inventory team.
• Work with vendor partners closely and strategically to maximize relationships and operate on behalf of our organization.
• Seek to maximize efficiencies and utilize company-approved technology tools and assets to create exceptional productivity for the departments and organization.
• Analyze the methods and procedures to limit company exposure and expenses where possible.
• Coach, mentor and lead team members to motivate and elevate individual efforts and contributions.
• Inspect product QC incoming and outgoing inventory.
• Plan and execute biannual inventory audits, ensuring accuracy and compliance with company standards.

Repair Department Management

• Oversee repair workflows, ensuring timely and high-quality service.
• Coordinate with internal teams to prioritize repairs based on business needs.
• Ensure maximum profitability in this department to make it a profit center for the business.
• Coach, mentor and lead team members to motivate and elevate individual efforts and contributions.

Shipping & Receiving

• Ensure accurate and efficient shipping and receiving processes.
• Maintain compliance with all shipping regulations and company standards.
• Coach, mentor and lead team members to motivate and elevate individual efforts and contributions.
• Cross train to make this part of the business manageable when department members are out on vacation.
• Work to minimize shipping costs and maximize ROI.

Operational Excellence

• Identify opportunities for process improvement and implement solutions to enhance efficiency and reduce costs.
• Monitor KPIs and prepare regular performance reports for leadership.
• Participate in preparation for personnel reviews and progress reports.

Cross-Department Collaboration

• Work closely with the Accounting and Inventory Specialist, CFO, CMO, Managing Director, Director Estate, Director of Fine Timepieces, President, and CEO to align operational goals with overall business objectives.
• Provide timely reporting and insights to leadership regarding inventory levels, repair status, and shipping performance.

Qualifications

• Bachelor’s degree in business administration, Operations Management, or related field (preferred).
• Minimum 7+ years of experience in industry operations management, inventory control, or logistics.
• Strong leadership and team management skills.
• Excellent organizational and problem-solving abilities.
• Proficiency in inventory management systems and Microsoft Office Suite.
• Ability to collaborate effectively with executive leadership and multiple departments.

Core Competencies

• Leadership: Ability to inspire and guide teams toward operational excellence.
• Attention to Detail: Ensures accuracy in inventory and reporting.
• Communication: Strong interpersonal skills for cross-functional collaboration.
• Analytical Thinking: Uses data-driven insights to improve processes.

Company Profile:

Highly regarded as the Southwest’s premier jeweler with gracious and expert service, Eiseman is a purveyor to a coveted designer collection featuring renowned designers Pomellato, Temple St. Clair, JB Star, Roberto Coin, Messika, and exclusively available at Eiseman in Dallas FOPE and Single Stone, as well as a growing Estate Jewelry Collection. Eiseman offers an extensive selection of bridal diamond jewelry, including designs from Precision Set, Single Stone Bridal, and Danhov, as well as an extensive collection of GIA-certified diamonds of impressive quality and size. Eiseman Jewels also boasts an impressive watch collection with manufacturers’ Rolex, Cartier, Jaeger-LeCoultre, Ulysse Nardin, Louis Moinet, L’Epee 1839 clock creations, Parmigiani Fleurier, and TUDOR in addition to Eiseman Exceptional certified pre-owned timepieces.

As the original family-owned tenant of NorthPark Center, Eiseman Jewels anchors the most important retail location in the Center and in the southwest. Located adjacent to Neiman Marcus, customers can contact Eiseman Jewels at (214) 369-6100 during store hours of Monday through Saturday, 10:00 a.m. until 5:00 p.m., closed Sunday, or by appointment in your home, office, or jet.

Eiseman Jewels was awarded the remodel luxury jewelry store selected in 2014 as one of Town & Country magazine’s “Best Independent Jewelers,” selected as the finest independent jewelry store in 2010 by National Jeweler magazine. Eiseman Jewels was chosen by editors of D Magazine as “Best Jewelry Store” and "Best Place to Buy a Rolex" in Dallas.

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