Job Description

✨ Join Our Team: Director of Executive Operations

Are you a master of strategy, execution, and innovation who thrives in fast-paced environments? 🚀 This is your chance to step into a pivotal role supporting our CEO and driving forward the mission of Home Helpers Home Care.

As the Director of Executive Operations , you’ll be more than an executive assistant to the CEO - you'll be a trusted advisor and strategic partner—leading projects, driving priorities, and creating efficiencies that move the entire organization forward. You’ll leverage today’s smartest tools (with a focus on AI-driven efficiency 🤖) to amplify impact at the highest level of our organization.

💼 What You’ll Do:

🧩 Be the CEO’s Strategic Partner: Manage priorities, streamline operations, and ensure the CEO is set up for maximum effectiveness.

📊 Lead High-Impact Projects: From concept to completion, oversee initiatives that shape the future of our organization.

📅 Own the Calendar & Key Moments: Coordinate executive schedules, meetings, and travel while making sure every engagement is purposeful and impactful.

📝 Elevate Executive Communications: Draft polished speeches, presentations, and content that capture the CEO’s voice and vision.

📈 Drive Insight Through Analytics: Track KPIs, conduct competitor analysis, and deliver reports that inform decisions at the highest level.

🤝 Represent the CEO with Excellence: Attend select meetings, provide sharp recaps, and follow through on critical initiatives.

⚡ Leverage AI Tools & Tech: Bring innovation to workflows, reporting, and communication by integrating AI-driven solutions into daily operations.

🌟 Why You’ll Love It Here:

• Leadership Exposure: High level visibility across the organization
• Impact: Opportunities to drive meaningful change across the organization
• Variety: A dynamic role blending project management, operations, and executive strategy
• Flexibility: Hybrid role (Blue Ash, OH + remote)
• Culture: Mission-driven environment that values innovation, excellence, and collaboration

🚨 Ready to shape the future of Home Helpers Home Care? Apply today and step into a role where strategy meets execution, and every day makes an impact. 🏠💙

Position Summary:

The Director of Executive Operations serves as a critical member of the Strategic Support team, reporting directly to the CEO/President of the company. The role functions as a trusted advisor, strategic partner, and operational coordinator, enhancing the CEO’s effectiveness and advancing the organization’s mission, vision, goals, and objectives.

Responsibilities span project management, executive communications, reporting and analytics, and cross-functional coordination. The Director will manage the CEO’s calendar, prepare and deliver executive-level presentations, attend meetings on the CEO’s behalf, and ensure timely follow-up on critical initiatives. The role requires exceptional organizational, communication, and analytical skills, as well as advanced proficiency in Microsoft Office and AI tools.

This position will also collaborate with external business consultants, national accounts and senior leadership on high-impact initiatives, while maintaining a flexible and proactive approach to both operational and administrative needs.

Principal Duties & Responsibilities:

• For the CEO, serve as an operational partner, managing operational and administrative priorities to maximize efficiency and impact
• Oversee special projects from concept to completion, ensuring deliverables meet or exceed expectations.
• Maintain and coordinate the CEO’s calendar, including scheduling executive meetings, events, and travel.
• Represent the CEO in select internal and external meetings, providing accurate recaps and ensuring follow-up actions are completed.
• Draft executive correspondence, speeches, presentations, and content on behalf of CEO.
• Track, analyze, and report on key performance indicators, business development metrics, and operational initiatives in collaboration with internal stake holders.
• Prepare Board meeting materials, including the quarterly Board package.
• Lead the annual competitor analysis process and maintain the master database
• Build and sustain strong relationships with internal team members, franchisees, vendors, and partners on behalf of the CEO.
• Anticipate CEO needs and independently address, make decisions, and resolve in their absence.
• Support the planning and execution of Company-wide events and team building activities for the National Support Center.
• Provide operational and strategic support to other departments as assigned.
• Manage CEO travel logistics, and when necessary, assist with personal errands to the CEO.
• Support and communicate brand quality standards, reflecting the Home Helpers mission, vision, and values.
• Perform other administrative and operational duties as assigned, embracing a team-first mindset.

Qualifications:

Education/Experience

• Bachelor’s degree required
• Minimum 5 years of experience in executive-level support, operations management, or strategic project coordination.
• Demonstrated expertise in Microsoft Office Suite (Word, Excel, Powerpoint, and Outlook) and AI tools. Project Management tool experience.
• Experience with project management platforms and tools.

Skills—Specialized Knowledge—Abilities

• Strong business acumen with the ability to interpret complex data and translate insights into actional strategies.
• Exceptional written and verbal communication skills, with an emphasis on clarity, professionalism, and influence.
• Creative and innovative problem-solver who thrives in fast-paced environments.
• Highly organized and detail -oriented, able to prioritize competing demands effectively.
• Ability to maintain strict confidentiality and exercise sound judgement.
• Proactive and resourceful, with the ability to anticipate needs and act independently.
• Strong interpersonal skills, capable of building trust and rapport across all levels of the organization.

Working Conditions:

Working Hours/Environment

• Minimum 40 hours per week with probable evening and weekend hours as needed
• Hybrid work environment with the flexibility to work remotely and on-site based on business needs.

Tools and Equipment Used

• Standard office technology, including computer, phone, and related equipment.

Travel

• Up to 10%, including attendance at the annual conference and other key events as needed.

Physical & Mental Demands

• Frequently required to sit at a desk/workstation for long periods of time
• Use of personal car (mileage will be reimbursed) for errands
• Digital dexterity and hand/eye coordination in operation of office equipment
• Moderate lifting and carrying of deliveries, supplies, files, etc. – sometimes up to 40 lbs.
• Ability to speak to and hear employees/clients via phone or in person
• Body motor skills sufficient to enable incumbent to move around the office environment
• Additional Mental Requirements: compare, decide, direct, problem solve, analyze, instruct, interpret

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