Job Description

Title: Desk Side Support Specialist

Location: Coppell, TX 75019 | On-site

Pay Rate: $25 Hourly W2

Type & Duration: Contract | 12 Months

• Primary responsibility will be installing, diagnosing, servicing maintaining.
• High-end proprietary products as well as other computer-related products such as desktop and laptop computers, printers, standard software, high-end servers, networking devices, and large-scale payment products.
• When in support of ITO engagements, you will be recognized as desk side support specialist.
• You may be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
• You will handle more complex products, problems, and/or projects and may provide technical guidance to lower-level engineers.
• You may function as a team or on-site leader as necessary.
• You will provide technical support to customers in solving technical problems that occur during the installation or operation of company supported products.

Responsibilities:

• May function as team or site leader providing direction to other technicians.
• Performs server and storage break and fix.
• Provides support for Enterprise products, such as Dell ESFDesk side support specialist.
• Provides support for enterprise storage products
• Supports Networking products - including Cisco certification requirements
• Provides support for Payment systems products and core-CMOS products
• May have project management responsibilities for smaller projects
• Possesses other, high skilled, specialized technical skills.
• Provides support for software, hardware and networking support for desktops, laptops and servers
• Provides maintenance and support on legacy products
• Installs and maintains PCs and associated software, networks, servers and peripherals
• Performs installs, moves, adds and changes as required
• Tests and certifies PCs, networks, servers and client approved applications
• Provides follow-up on problems or escalation.
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Ensures customer satisfaction throughout the service delivery transaction
• Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within

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