Job Title : Customer Service Representative (Healthcare Focus)
Location : Sandy Springs, GA (Onsite)
Hourly Rate: $25-$28
Employment Type : Full-Time
Company Overview
Vista DME is a full-service management solution specializing in Durable Medical Equipment (DME) wound care programs. We support healthcare providers by managing the full DME lifecycle—from sourcing and insurance verification to logistics, customer service, and billing. Our mission is to deliver a seamless experience for both patients and providers, improving outcomes and streamlining care delivery.
Position Summary
Are you detail-oriented and experienced in the healthcare field? We are seeking a motivated and skilled Customer Service Representative to join our dynamic team. If you have strong order entry and administrative abilities, coupled with an understanding of healthcare systems, we want to hear from you!
Key Responsibilities
· Handle inbound and outbound calls while providing exceptional customer service.
· Accurately enter, process, and track DME supply orders using CRM and order management systems with speed and precision.
· Perform detailed Benefit Verifications (deductible, coinsurance, authorization, eligibility) through payer-specific portals and eligibility tools.
· Communicate effectively with patients and providers to clarify insurance verifications and resolve any discrepancies.
· Troubleshoot technical or portal access issues with insurance systems as needed.
· Collaborate with referral sources, clinical staff, and insurance representatives to resolve coverage or order discrepancies.
· Maintain accurate, compliant records while adhering to HIPAA and healthcare regulations.
Preferred Skills
· Healthcare industry experience: DME, home health, medical office, or healthcare customer service.
· Strong technical aptitude with CRM, EMR/EHR systems, and insurance verification portals (Experience with Microsoft Dynamics, Availity, P-Verify, or similar tools is highly valued).
· Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams) and ability to quickly learn new platforms.
· Excellent typing, data entry, and multi-screen navigation skills with high accuracy.
· Knowledge of medical terminology, insurance processes, and compliance requirements.
· Strong problem-solving abilities and attention to detail in a fast-paced environment.
· Clear written and verbal communication skills, with the ability to translate complex insurance details into easy-to-understand explanations.
Qualifications
What We Offer
Join us in transforming the patient and provider experience in healthcare. Apply today to become a valued part of the Vista DME team!
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