Job Description

Ultimate Staffing is seeking experienced Customer Service Representative to support our local Detroit, MI clients. These opportunities vary from project-based to full-time open positions. This is a general application. Positions can vary in pay, location, (Metro Detroit) and scheduled depending on client requirements. Please submit your resume for consideration.

Job Title: Customer Service Representative

Job Summary:

We are looking for a friendly, detail-oriented, and solution-driven Customer Service Representative (CSR) to join our team. The CSR will serve as the first point of contact for customers, providing support, resolving issues, and ensuring a positive customer experience across all communication channels.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner.
• Resolve product or service problems by clarifying the customer's complaint, determining the cause, and offering appropriate solutions.
• Maintain customer records by updating account information and documenting interactions.
• Process orders, forms, applications, and requests accurately.
• Follow up with customers to ensure resolution and satisfaction.
• Collaborate with other departments to resolve complex issues and improve customer experience.
• Stay up to date on product knowledge, company policies, and procedures.
• Identify and escalate priority issues to the appropriate channels.

Qualifications:

• High school diploma or equivalent; associate or bachelor's degree preferred.
• 1-2 years of customer service experience, preferably in a call center or retail environment.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using customer service software, CRM systems, and Microsoft Office.
• Ability to multitask, prioritize, and manage time effectively.
• Bilingual skills are a plus.

Preferred Attributes:

• Empathetic and patient with a customer-first mindset.
• Team player with a positive attitude.
• Adaptable to change and able to work in a fast-paced environment.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

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