Job Description

Performance Home Medical has been a leader in providing quality products and services since 1995.

At Performance Home Medical (PHM ), our patients come first. Using the latest technology and best clinical support, we help our patients take control of their conditions and live longer and healthier.

We are seeking a detail-oriented and data-driven to join our dynamic team at Performance Home Medical, a leading medical supply company.

We’ve got a fun, positive, performance-oriented team. We offer a competitive salary with uncapped commissions and a great career path.

SUMMARY:

The Clinical Sales Liaison serves as an on-site vital link between healthcare providers, patients, and our organization, ensuring seamless transitions of care by promoting our home medical equipment (HME) and respiratory services. This role involves building strong relationships with referral sources, educating medical professionals on our services, and supporting patients in their transition to home-based care.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Includes the following. Other duties may be assigned.

• Routinely assists the Sales, Account Receivable Team and Customer Service Team obtain patient chart notes and documentation needed to meet insurance plans coverage criteria.
• Attend PHM Sales Team meetings to remain current on the needs of the team and PHM.
• Presents PHM and self in a professional and ethical manner to enhance trust and professional organizational image within the medical & community at large.
• Works after hours as needed.
• Deliver and set-up PAP Therapy equipment as needed
• Maintains a high level of knowledge on all respiratory and other equipment provided by PHM, equipment troubleshooting, equipment options, insurance coverage guidelines, contract provisions, and PHM process. Acts as a “resource” for customers, referral sources and the local community providing updated & standard information as requested and through periodic in-service education.
• Effectively follows up & communicates with customers and referral sources as needed and requested to assure quality service and resolution of any concerns identified or perceived.
• Follows all insurance guidelines, company policies and procedures, and regulatory requirements to assure good customer service, maintenance of accreditation status, regulatory compliance and assure clear communication of financial and process expectations with customers.
• Work well within a team setting.
• Willing to be flexible in the daily routine to ensure all referrals and patients receive their equipment in a timely manner.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

A bachelor’s or associate degree (B.A./B.S.) from an accredited college or university is preferred, along with one to three years of relevant experience and/or training. A combination of education and experience will also be considered. Prior experience and knowledge in home medical equipment and respiratory services is highly desirable.

REASONING ABILITY:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. The ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form, coming to a logical and effective solution meeting regulatory and organizational standards.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.

OTHER SKILLS AND ABILITIES:

• Ability to work effectively with little supervision.
• Good verbal and written communication skills
• Ability to understand & follow organizational policy & procedure.
• Ability to learn and communicate features and benefits of a variety of products and services.
• Competence and confidence to present a professional image in meeting with medical professionals.
• Ability to meet deadlines/established timelines
• Detail oriented and able to work under pressure.
• Possess good people skills and able to follow up.
• Must be organized and detailed.
• Must be able to assist in resolving customer service issues

CERTIFICATES, LICENSES, REGISTRATIONS:

• Valid State Driver’s license & vehicle insurance in residing state.
• If medical professional, the current license in residing state.

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