Job Description

Immediate need for a talented Case Manager II . This is a 06+ Months Contract opportunity with long-term potential and is located in Cambridge, MA(Remote) . Please review the job description below and contact me ASAP if you are interested.

Job ID:25-89943

Pay Range: $50 - $54/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Operations Support
• Execute standard operating procedures for case management workflows
• Maintain operational documentation and records
• Support quality control measures to ensure consistent service delivery
• Identify and report operational challenges or inconsistencies
• Assist in maintaining system configurations and operational documentation
• Operational Execution
• Follow established case management processes and procedures
• Ensure accurate and timely execution of operational tasks
• Maintain organized records of operational activities
• Support the implementation of operational changes as directed
• Assist in tracking operational metrics and key performance indicators
• Quality Assurance & Compliance
• Adhere to quality standards and operational guidelines
• Follow regulatory requirements and company policies in all operational activities
• Support documentation efforts for audit readiness and compliance reporting
• System Utilization
• Utilize case management platforms effectively for daily operations
• Follow established protocols for system use and data entry
• Report system issues or inconsistencies to appropriate teams
• Assist in maintaining system documentation and operational guides
• Documentation & Knowledge Management
• Maintain accurate and up-to-date operational records
• Follow established documentation practices for workflows and processes
• Contribute to the development of operational reference materials
• Assist in creating and updating standard operating procedures
• Must be flexible and able to work both shifts as needed.
• Should be comfortable working either 9:00 AM - 5:00 PM or 11:00 AM - 7:00 PM (EST) depending on business needs .
• 40 hours per week Possibility of extension Initial onsite training required onsite at 450 Water St. Cambridge MA Position will Not be patient facing however does require previous patient facing experience Case manager will serve as a float for other team members who are OOO Must have Skills.

Key Requirements and Technology Experience:

• Skills-Payer, Patient Advocacy, Case Management
• Bachelor's degree required.
• Minimum 2-4 years patient-facing role experience in case management, reimbursement, or patient advocacy
• Demonstrated experience in following complex operational procedures
• Track record of maintaining accurate records and documentation
• Experience working with operational systems and databases
• Technical Skills
• Proficiency in Microsoft Office Suite, particularly Excel and Word
• Familiarity with CRM systems and operational platforms
• Strong attention to detail and data entry accuracy
• Basic understanding of operational workflows and procedures
• Core Competencies
• Excellent organizational and time management skills
• Strong communication and interpersonal abilities
• Ability to follow detailed instructions and procedures
• Commitment to accuracy and quality in operational execution
• Adaptability to changing operational requirements .
• Specialized Experience
• Experience in pharmaceutical or healthcare operations
• Background in customer service or support roles
• Familiarity with healthcare industry regulations
• Experience with Salesforce or similar CRM platforms
• Systems & Technology
• Basic understanding of database management
• Familiarity with quality management systems
• Experience with document management systems

Our client is a leading Healthcare Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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