Call Center Manager - Samford, CT - Job # 3361B Job at Symicor Group, Connecticut

Q0FvdDQvR1NzWFZGVnNhSGJlcGRyR0pxQUE9PQ==
  • Symicor Group
  • Connecticut

Job Description

Call Center Manager – Samford, CT – Job # 3361B

Who We Are

The Symicor Group is a boutique talent acquisition firm based in Lincolnshire, IL & Rockport, TX. Our nationally unique value proposition centers around providing the very best available banking and accounting talent. In fact, most of our recruiters are former bankers or accountants themselves!

We know how to evaluate the very best banking and accounting talent available in the market. Whether you are a candidate seeking a new opportunity or a bank or company president trying to fill an essential position, The Symicor Group stands ready to deliver premium results for you.

The Position

Our community bank client is seeking to fill a Call Center Manager role in the Samford, CT market.

Call Center Manager responsibilities include:

  • Leads and supervises Call Center Supervisor and Digital Service Representatives. 
  • Motivates, mentors, and trains staff to ensure assigned goals are achieved and that staff delivers a positive experience for customers. Acts as a key resource for the team to drive customers education of bank products and services. 
  • Accurately processes transactions for customers.        Analyzes and resolves complex product and service issues for members and assigned team. 
  • Manages volume and supports the team through assisting with engagements, application processing, and handling all customers requests to ensure customers service levels are met. 
  • Utilizes in depth knowledge of bank products and services and compliance related to the industry to ensure staff is trained and educated to support needs related to the membership.
  • Creates and evaluates reports for customers engagements and applications trending to determine staffing trends to support member service levels and production goals. 
  • Evaluates staffing needs with oversite of schedules and requests to ensure customers service levels are met. 
  • Provides exceptional and professional customers service through phone, email, and other systems/technologies available to bank staff.  
  • Keeps up to date with latest technology trends to support membership and staff as newer technologies become more pervasive throughout the industry.
  • Interviews prospective staff, evaluates performance, and manages disciplinary actions. 
  • Promotes and maintains a positive work atmosphere by communicating in a manner consistent with professional standards to work effectively with customers, co-workers, management, and vendors.  Demonstrates the bank’s  core values of Service, Teamwork, Integrity, and Responsibility.
  • Keeps abreast of industry developments including, but not limited to changes in regulations and technology.

Who Are You?

You’re someone who wants to influence your own development. You’re looking for an opportunity where you can pursue your interests and your passion. Where a job title is not considered the final definition of who you are, but merely the starting point for your future.

You also bring the following skills and experience:

  • Bachelor’s degree strongly preferred, preferably in Business Management or related studies.  
  • Minimum of 3 years of relevant management experience in banking, lending, or call center roles.
  • Extensive knowledge of state and federal regulatory compliance requirements and credit union policies and procedures, and knowledge of basic legal processing.
  • Strong management, analytical, interpersonal, written, and verbal communications skills.
  • Proven customer service skills.
  • Technical proficiency in all Microsoft 365 applications, Fiserv DNA, NCR Digital Banking, and loan origination systems strongly preferred. Working knowledge of other banking and lending systems is a plus. 

The next step is yours. Email us your current resume along with the position you are considering to:

resumes@symicorgroup.com

 

Job Tags

Bank staff,

Similar Jobs

Samsung E&C America, Inc.

Accounting Assistant Job at Samsung E&C America, Inc.

 ...management accounts Maintain and update records and reports for profit and loss, taxes, liabilities, and assets Performs monthly bank account reconciliations for all accounts. Prepare special financial reports, when requested by senior managers, by collecting,... 

Hobbs & Associates, Inc.

Parts & Warranty Specialist Job at Hobbs & Associates, Inc.

 ...Track shipment from factory - Facilitate and manage parts returns - File warranty claims - Track warranty parts shipments for delivery; communicates directly with customers regarding updates - Maintain CRM database & spreadsheets - Maintain accurate records of... 

Per Scholas

IT Support Technical Instructor Job at Per Scholas

 ...Support instructor-led training that prepares students for entry-level to mid-level careers in IT Support. Responsibilities include daily...  ...role. Personal Characteristics You thrive in a creative, inventive, fast-paced startup environment with people who are... 

bellabuy

Interaction Designer Intern Job at bellabuy

We are looking for an Intern to join the Product Design team. We are looking for a talented, highly passionate designer with a strong foundation in visual design as well as a solid understanding of user experience, interaction and product design. You will have the opportunity... 

Canadian Executive Search Group (USA) Inc / Division of Arro...

Welder Job at Canadian Executive Search Group (USA) Inc / Division of Arro...

 ...CES/AWS is looking for MIG Welders for our automotive manufacturing client in Toledo, OH Location: Toledo, OH Shift: 2nd shift, 6pm-2:30am/ 6pm-6am/Monday-Friday Temp to Hire Pay rate: $20 per hour About the Role We are seeking a skilled MIG Welder...