Call Center Manager Job at Yellowstone Local, Houston, TX

Qmc0dDQvcWF1blZGVmNlT2FlZFdyRzVzQ0E9PQ==
  • Yellowstone Local
  • Houston, TX

Job Description

Yellowstone Local is proud to represent The Perfect Light, an industry leader in custom outdoor lighting and now licensed electrical services.

You’re not just managing calls, you’re leading a frontline team that keeps electricians moving, customers happy, and operations humming.

What’s in it for You?

  • Annual salary of $50,000–$70,000, based on experience

  • Full-time, salaried position

  • Office-based role in Houston, TX

  • Consistent Monday–Friday schedule

  • Leadership opportunity within a growing electrical division

  • Join an established, trusted brand expanding into licensed electrical services

Why You’ll Love It Here

  • Be part of a company with over 20 years of experience and 30,000+ happy customers across Texas

  • Entrepreneurial environment, your ideas and leadership matter here

  • Work alongside a tight-knit team committed to quality, safety, and next-level service

  • Career growth as The Perfect Light’s Electrical Division expands

  • Backed by a leadership team that values innovation, communication, and excellence

  • You won’t get buried in corporate red tape; this is where your leadership shines

Your New Role

  • Lead and develop a team of customer service reps and dispatchers

  • Oversee call handling, technician dispatching, and service scheduling

  • Create and improve call scripts, team procedures, and performance benchmarks

  • Monitor the dispatch board to maximize field team productivity

  • Provide coaching, conflict resolution, and performance feedback

  • Collaborate with warehouse, purchasing, and field managers to ensure job readiness

  • Analyze team performance reports and implement continuous improvements

  • Serve as the bridge between customers, technicians, and management

  • Location: Houston, TX

Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.

  • High school diploma or GED required; college degree preferred

  • 3–5 years of experience leading a call center or dispatch team, ideally in electrical or skilled trades

  • Strong leadership and team-building skills

  • Excellent communication and customer service abilities

  • Knowledge of Microsoft Office and dispatch/service management software

  • Proven problem-solver under pressure

  • Bilingual (English/Spanish) is a plus

  • ServiceTitan experience is required

The Perfect Light is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #yellow

Job Tags

Permanent employment, Full time, Work at office, Local area, Monday to Friday,

Similar Jobs

The Planet Group

Benefits Analyst Job at The Planet Group

 ...Benefits Analyst Contract 6-7 months (scheduled to finish in March 2026) Start ASAP Process: phone screen + 2 videos + references...  ...about 6 in Benefits Hours: full-time Location: Mostly remote. Must live in MA, RI, NH, ME, CT or VT. Must be willing to... 

Antolin

Enviornmental Health and Safety Manager Job at Antolin

Antolin Shelby Enviornmental Health & Safety Manager Shelby Twp, MI | USA Full Time Who are we: Antolin is a leading global automotive supplier, we are experts in designing, manufacturing, and supplying innovative solutions for vehicles around the world....

Omega Systems

Customer Success Manager Job at Omega Systems

Position: Customer Success Manager Reports To: Director of Customer Success FSLA: Exempt Office Designation: In-office, Hybrid or Remote (locations include: Stamford, CT, NYC, Elmwood Park, NJ, Mt. Holly, NJ, Reading, PA) The Customer Success Manager (CSM...

Hedy Holmes Staffing Services

Warehouse Associate Job at Hedy Holmes Staffing Services

 ...Position: Warehouse Forklift Operator Please call (***) ***-**** to get started faster. Pay Rate: $23.00 /hourly Location: San Jose, CA Schedule: Monday - Friday | 7:00am - 3:00pm Job Description: We are seeking a skilled and safety-conscious Warehouse... 

Walt Disney World Resort

Tree Trimmer/Arborist, WDW - Out-of-Market $3,000 Hiring Bonus Job at Walt Disney World Resort

 ...World standard. The Arborist applicant should have experience in tree production, tree care, tree pruning, and tree moving. The field...  ...tree pruning including natural and geometric styles proper tree planting Additional Information: Schedule Availability: Our...