Branch Manager, Home Care Job at HealthCare Recruiters International, Oakland County, MI

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  • HealthCare Recruiters International
  • Oakland County, MI

Job Description

Director of Branch Operations – non-medical in-home support services

Location: Bingham Farms, Michigan

Employment Type: Full-time

Healthcare Recruiters International is seeking a Branch Operations Manager to oversee the day-to-day operations of a single home care branch, delivering high-quality, compliant, and compassionate care for seniors. Branch Operations Manager will manage staff performance, scheduling, client intake/assessments, and quality audits while partnering with senior leadership to hit growth and profitability goals.

Key Responsibilities for Branch Operations Manager:

  • Oversee branch operations, staffing, and service delivery
  • Coach/admin team leads (recruiting, retention, scheduling) and support caregivers
  • Manage KPIs: revenue, billable hours, client growth/retention, costs
  • Ensure regulatory compliance and accurate documentation
  • Handle client intake/assessments; resolve escalations with empathy
  • Build referral relationships and align local marketing with branch capacity
  • Smooth operations, timely responses, and accurate records
  • 95%+ schedule accuracy; strong caregiver retention
  • Compliance maintained; budget targets met (e.g., staff cost and OT control)
  • High client and family satisfaction

Qualifications for Branch Operations Manager:

  • 3–5+ years leading teams (home care/healthcare preferred)
  • Strong people leadership, customer communication, and problem-solving
  • Knowledge of state/federal home care regulations
  • Skill with scheduling software, CRM, and Microsoft Office
  • Organized, compassionate, and results-driven

Benefits and Compensation for Branch Operations Manager:

  • Base Salary of $80k–$90k base with a performance bonus of 10% paid out quarterly. Salary can go up to $100k with good experience.
  • 401(k) with company match and profit sharing.
  • Paid time off (PTO)
  • Health and dental insurance
  • Training & development and opportunities for advancement
  • Performance bonuses and company events/recognition.

Job Tags

Full time, Work at office, Local area,

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