Job Description

Director of Branch Operations – non-medical in-home support services

Location: Bingham Farms, Michigan

Employment Type: Full-time

Healthcare Recruiters International is seeking a Branch Operations Manager to oversee the day-to-day operations of a single home care branch, delivering high-quality, compliant, and compassionate care for seniors. Branch Operations Manager will manage staff performance, scheduling, client intake/assessments, and quality audits while partnering with senior leadership to hit growth and profitability goals.

Key Responsibilities for Branch Operations Manager:

• Oversee branch operations, staffing, and service delivery
• Coach/admin team leads (recruiting, retention, scheduling) and support caregivers
• Manage KPIs: revenue, billable hours, client growth/retention, costs
• Ensure regulatory compliance and accurate documentation
• Handle client intake/assessments; resolve escalations with empathy
• Build referral relationships and align local marketing with branch capacity
• Smooth operations, timely responses, and accurate records
• 95%+ schedule accuracy; strong caregiver retention
• Compliance maintained; budget targets met (e.g., staff cost and OT control)
• High client and family satisfaction

Qualifications for Branch Operations Manager:

• 3–5+ years leading teams (home care/healthcare preferred)
• Strong people leadership, customer communication, and problem-solving
• Knowledge of state/federal home care regulations
• Skill with scheduling software, CRM, and Microsoft Office
• Organized, compassionate, and results-driven

Benefits and Compensation for Branch Operations Manager:

• Base Salary of $80k–$90k base with a performance bonus of 10% paid out quarterly. Salary can go up to $100k with good experience.
• 401(k) with company match and profit sharing.
• Paid time off (PTO)
• Health and dental insurance
• Training & development and opportunities for advancement
• Performance bonuses and company events/recognition.

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