Job Description

About the Role

We’re looking for a Consumer Services Representative (Bilingual Spanish) to join our dynamic team! This role is all about delivering exceptional support across multiple channels—phone, email, and social media—while ensuring every customer feels heard and valued. You’ll be the first point of contact for warranty support, troubleshooting, and product guidance.

What You’ll Do

• Handle inbound and outbound calls (team averages ~100 calls daily) and email inquiries.
• Manage social media interactions using guided responses.
• Process refunds, returns, and wire transfers with accuracy and care.
• Collaborate with Accounting, Product Integrity, Product Development, and Legal teams .
• Use our homegrown system and maintain encrypted communications.
• Troubleshoot product issues and guide customers through assembly and safety steps.
• Ensure timely resolution for every customer—no strict time limits, just quality service.

What We’re Looking For

• 3+ years of customer service experience (flexible for the right personality).
• Strong written and verbal communication skills .
• Empathetic, patient, and kind—our customers are often new parents or caregivers.
• Ability to multi-task across calls, emails, and social platforms.
• Proficiency in Microsoft Word, Excel, and PowerPoint ; typing speed of 60+ WPM .
• Degree preferred but not required.

Preferred Skills

• Experience with children’s products or toys is a big plus.
• Familiarity with CRM or ticketing systems .

Why Join Us?

• Comprehensive training on our products and systems .
• Collaborative environment with cross-functional exposure.
• Opportunity to make a real impact on customer satisfaction and brand loyalty.

Ready to make a difference? Apply now and help us deliver top-tier consumer experiences!

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