Job Description

Job Title: Assistant General Manager

Reports to: General Managers, White Pine Resort & White Pine Adventure Inn

Are you a hands-on leader excited by a hospitality role that's different in summer and winter?

Do you love working in beautiful rural mountain settings? Are you excited by the idea of managing a mountain inn in the summers and a family-friendly ski resort in the winters? We're looking for an Assistant General Manager to join White Pine Resort and White Pine Adventure Inn (currently operating as High Country Suites) to create memorable mountain experiences for families, outdoor enthusiasts, and our community.

This unique, hands-on role offers the opportunity to be involved in both hotel and ski resort hospitality, while being part of an exciting period of development for both properties. You'll develop expertise across two distinct but interconnected hospitality environments, ensuring smooth operations and great guest experiences year-round in Pinedale, Wyoming.

YOUR ROLE & RESPONSIBILITIES

You'll be the go-to person keeping daily operations running smoothly across both properties while leading teams focused on great guest service. From managing inn reservations to helping coordinate ski lessons, your work directly impacts guest experiences and helps both businesses thrive. This includes front desk operations, coordinating housekeeping, overseeing ski school and rental operations, as well as supporting additional tasks such as payroll processing, inventory management, and social media content creation.

Candidates with experience in hospitality, resort management, or recreation are encouraged to apply.

WHAT YOU'LL BE DOING:

• Summer: Support hotel operations including front desk, breakfast service, and guest reservations
• Winter: Oversee ski resort operations including ticketing, rentals, and food service
• Lead and train staff across both properties
• Handle administrative duties like payroll and financial reporting
• Manage guest reservations and group bookings
• Monitor occupancy levels and performance metrics
• Support event planning and promotion
• Create content for newsletters and social media
• Act as General Manager-on-Duty when needed
• Support seasonal transitions and opening/closing procedures
• Other duties as assigned

THIS DESCRIBES YOU

You have hospitality or customer service experience and enjoy helping people have great experiences. You're skilled in team leadership and can juggle multiple priorities in fast-paced environments.

Your strengths include adaptability and problem-solving. You stay calm under pressure and build positive relationships with guests and staff.

You thrive in environments where you can wear many different hats and enjoy working with teams that are passionate about outdoor recreation and mountain hospitality.

IN AN IDEAL WORLD, YOU HAVE:

• 2+ years of experience in hospitality, resort, or recreation management
• Proficiency in Microsoft Office and comfort with learning new systems (POS, PMS)
• Strong administrative and HR skills (Paychex experience is a plus)
• Additional qualifications such as social media content creation experience
• Strong attention to detail and time management skills
• A resourceful, solution-oriented mindset
• A love for skiing and/or snowboarding and rural mountain town living
• The ability to work and live in Pinedale, Wyoming year-round

PHYSICAL REQUIREMENTS & PRACTICAL CONSIDERATIONS:

• Ability to lift up to 30 lbs and work in variable weather conditions
• Reliable winter transportation is required
• Flexible schedule, including weekends and holidays
• Must pass pre-employment background check and drug screening

THIS POSITION IS NOT FOR YOU IF:

• You don't enjoy switching between different roles and properties seasonally
• You don't like rolling up your sleeves, working alongside your team, and jumping in wherever needed
• You don't live in Pinedale, Wyoming or aren't willing to relocate to this small mountain town

THE NITTY GRITTY:

• Full-time, year-round, on-site position.
• Compensation: $46,200–$52,000/year, depending on experience
• Benefits include: comprehensive benefits package, ski resort and hotel perks, professional development opportunities
• Additional perks: Free skiing/snowboarding, discounts on services and stays

Our mission is to provide family-friendly outdoor experiences in the Wind River Range through our seasonal inn and ski resort operations. We believe in the power of genuine hospitality and hire people who are motivated by creating memorable experiences for guests. Our team is close-knit, hardworking, and passionate about mountain life.

White Pine Adventure Inn is an Equal Opportunity Employer. White Pine Resort operates under USFS Special Use Permit in the Bridger-Teton National Forest and is an Equal Opportunity Service Provider. We are committed to building diverse and inclusive workplaces. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or protected veteran status. If you require assistance during the hiring process, please let us know.

HOW TO APPLY

Sounds perfect? Complete the attached application form and email your resume to sprice@highcountrysuites.com with "AGM Application [YOUR LAST NAME]" in the subject line. Title your resume file beginning with your last name.

Cover letters aren't required but are welcome—they help us understand your interest in this opportunity.

This position remains open until filled. Questions? Contact Sage Price, General Manager, at sprice@highcountrysuites.com or 307-367-5770.

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