Job Description

GENERAL DESCRIPTION

Under the general direction of the Terminal Operations Duty Manager, the Airport Operations Manager–Terminal is responsible for assessing, evaluating, coordinating, and overseeing all aspects of airport operations to ensure a premier customer experience. This role maintaining a safe and secure environment through regular inspections. Additionally, the position involves managing emergency response efforts, resolving operational issues related to airline passengers and tenants, and ensuring compliance with federal, state, and county regulations.

This position requires flexibility to work rotating shifts, including days, evenings, overnights, weekends, and holidays, to meet the demands of our 24/7 operations. Requires availability for emergency call-in.

SUPERVISES OTHERS: NO

COMPENSATION: $75,000/annually

FLSA STATUS: EXEMPT

ESSENTIAL FUNCTIONS

• Supervises airport facilities and safety functions, ensuring compliance with relevant regulations and standards.
• Conducts regular inspections of Airside, Landside, and Ground Transportation areas to maintain a safe and secure airport environment.
• Resolves operational problems involving airline passengers, airport guests, tenants, public safety, and security in a timely manner.
• Manages and coordinates emergency response efforts related to safety, security, and aircraft incidents.
• Provides information and guidance to representatives of various agencies, governmental officials, and employees regarding airport regulations and procedures.
• Oversees inspections of airport facilities, apron areas, gate positions, terminal buildings, and ground transportation lots to ensure compliance and safety.
• Manages the allocation of aircraft parking gate and hardstand resources to maximize efficiency and minimize customer impacts.
• Regular and reliable attendance is required as an essential function of the position.

This list is not intended to be all-inclusive, and you may not be responsible for every item listed. The employer reserves the right to assign additional functions and responsibilities as necessary .

• Accountability: Taking responsibility for one's actions and decisions, admitting mistakes and learning from them, and assuming responsibility for dealing with problems, crises, or issues.
• Influence Others: Influences others to be excited and committed to furthering the organization's objectives; Ability to gain other's support for ideas, proposals, and solutions.
• Critical thinking: Able to analyze a situation from different points of view; consider current and future impacts of decisions; objectively evaluate an issue to form a decision.
• Teamwork: The ability to function effectively within a team, contributing positively to collaborative efforts and achieving shared goals by demonstrating communication, collaboration, active listening, conflict resolution, and adaptability to different perspectives while respecting the roles and contributions of others. At times takes the lead and positively influences others.

REQUIRED FOR ALL HCAA JOBS

• In the event of an emergency or disaster that impacts the Hillsborough County Aviation Authority (HCAA), an employee may be required to respond promptly to duties and responsibilities as assigned by the employee’s department or the HCAA Emergency Operations Center (EOC). Such assignments may be before, during, or after the emergency/disaster.
• Complies with all HCAA Policies, Standard Procedures, Rules and Regulations, and Operating Directives.

QUALIFICATIONS (EDUCATION, EXPERIENCE, LICENSES & CERTIFICATIONS)

• Bachelor's Degree in Airport Operations, Business Administration, or related field.
• Three (3) years of experience in airport terminal operations at a medium-to-large airport, or related field.
• Or equivalent combination of education, training, and experience.
• Must possess a valid Florida Driver's License.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of Federal Aviation Administration (FAA) and Transportation Security Administration (TSA) regulations governing airport operations.

• Knowledge of emergency response procedures and ability to develop and implement emergency plans.
• Knowledge of airport operations, maintenance and other airport-related activities
• Knowledge of federal, state, and local rules and regulations pertaining to airport operations and security.
• Knowledge of terminal operations, ground transportation services, and the intricacies of coordinating construction activities within an airport environment.
• Ability to communicate effectively orally and in writing.

• Ability to handle restricted, sensitive, and confidential information.

• Ability to provide outstanding customer service, serve the public, and represent the Authority with courtesy and professionalism.

• Ability to establish and maintain effective working relationships with others within and outside the Authority.

PHYSICAL ABILITIES

· Standing up to 6 hours per day 

· Continuous walking 

· Frequent sitting 

· Occasional lifting up to 50 Ibs 

· Occasional bending, stooping, pushing, pulling, dragging & reaching overhead

· Continuous typing

· Frequent use of car/light truck 

The Hillsborough County Aviation Authority-Tampa International Airport provides equal employment opportunity to all persons, regardless of age, race, religion, color, national origin, sex, political affiliations, marital status, non-disqualifying physical or mental disability, sexual orientation, membership, or non-membership in an employee organization, or based on personal favoritism or other non-merit factors.

The Hillsborough County Aviation Authority-Tampa International Airport welcomes and encourages applications from minorities, veterans, and persons with physical and mental disabilities, and will reasonably accommodate the needs of those persons in the application, testing and hiring process. The decision to grant reasonable accommodation requests will be made case-by-case.

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